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Common Questions

Where's My Order?

If you are looking for your order start by clicking on "Order Status" which is located in the right hand corner of every page on our site.

Finding Products

How do I search for products?

Either by using the navigation menu's or by using the search bar which is located on the upper right hand section of the website.

How do I find product recommendations?

On our homepage we have the NXTsupplements.com's Top 25 those are our top picks. Also when you add products to your cart we recommend additional products that have been selected for you based off your selections.

Do you have a printed catalog?

Currently we do not.

Payment Methods

How do I pay using a credit card or debit card?

At checkout, follow the steps listed to complete a transaction using the above methods

What currency are your prices in?

All prices are listed in USD.

What payment methods do you accept?

We currently accept VISA, MasterCard, American Express and Discover.

Returns/ Exchanges

What is NXTsupplements.com return/exchange policy?

All returns/exchanges must be authorized, to authorize a return you must email support@NXTsupplements.com within 30 days of receipt of product, include your name and order number along with a description of your return/exchange. In this email you will be guided on how to label the box as well as reutrn address information.

When returning your order you must clearly mark on the box your Retun Authorization number.

No returns after 30 days.

No returns on any open products.

Shipping charges incured for returns cannot be refunded. 

In order for us to keep the lowest prices on the internet we can only offer instore NXTsupplements.com credit only. 

Shipping International

Do you ship internationally?

Currently no we do not.

Shipping United States

What are your shipping rates within the USA?

At checkout shipping is calculated by UPS.

Do you ship to PO boxes?

Currently no we do not, we will hopefully be offering this service in the future.

Contact Us

How do I submit website or company feedback?

Please free to contact us at anytime using the form on our contact us page. This is the fastest method to get in contact with us. (Click here)

Managing Your Account

How do I change my password?

To change your password, log-in to your account and visit "Your Account Details" from here you can update your password.

How do I change my user-name?

You user-name is also your email address. Simply by changing the email address on your account from the "Your Account Details" page you can modify your user-name.

How do I create an account?

To create an account use the following link.

How do I find my user-name?

Your user-name is also the email address you used when creating your account.

What happens when I forget my password?

Use the following link to Reset Your Password.

Do I have to create an account in order to make a purchase?

No, at checkout you can use our quick checkout method to bypass creating an account.

Order Status

What happens if my credit or debit card is declined?

Please contact your bank to inquire about why your transaction has been declined.

What is my tracking number?

Your tracking number is a unique number that can help you identify where your package is once it has been processed by UPS. Please use the following link to tracking your package - UPS Tracking website

My order has shipped and has not arrived, what do I do?

Please contact us if there are any issues. (Click here)